On July 16, Reed Business has released the latest updated version of two of their knowledge portals, www.fiscaaltotaal.nl and www.subsidietotaal.nl. MatchMinds was not only responsible for the interaction design and the configuration of the Fast Enterprise Search software, but was responsible for the entire realization.

Enhancing the value for the customer by making information more easily accessible in a user friendly environment was the main purpose of the re-release of these two knowledge portals. Next to that, a smooth changeover to the new Microsoft Sharepoint content management system (CMS) was required. With Fast Reed Business has chosen state-of-the-art enterprise search technology.

Based on interviews and workshops with all participants involved, MatchMinds has drafted an interaction design for the new portals. The main design principle here is not to drown users in a flood of information. Users will see relevant information that matches their individual needs. The user can also create their personal online files.

Reed Business has laid the perfect foundations for a bright future. It brings the realization of further personalization, as well as target group specialization, easily within reach. The content can be reused maximally and be delivered in such a way that the most relevant content is shown to each Reed Business customer.

With the launch of Fiscaal Totaal, Reed Business ensures that the lead over the competition remains intact. Next to that, existing customers receive additional services for their money. Last but not least, the change to the new CMS was not disruptive at all for the editors of Fiscaal Totaal. They started working in the new system right away.